We work hard to ensure our work is of a consistently high standard. We also recognise that as in every business there may be occasions when the quality of our work is not to the standard we aim to provide.
If at any time you are unhappy with the services we have provided to you, you should in the first instance contact us either by:
Telephone – 0161 710 2532 Email – email@example.com Or by letter to – AFA Insolvency, Suite 6, 4th Floor Universal Square, Devonshire Street North, Manchester, M12 6JH.
Your complaint will be investigated and we normally aim to provide a full response within 21 days of receipt of the complaint. If we require more time to complete our investigations we will inform you and advise you of the reasons why more time is needed.
If your complaint relates to any aspect of the services you have received in connection with a formal insolvency appointment e.g. an Individual Voluntary Arrangement, and you are not satisfied with the response you have received from us you may refer your complaint to the regulator of the licensed insolvency practitioner about who you wish to complain. The simplest way to do this is by completing the online complaints form here. This can then be sent by email or by post to the Complaints Gateway.
If you have difficulty accessing the online complaints form you can also make your complaint through the Insolvency Service Enquiry Line and you will be taken through the same questions on the form over the phone – 0300 678 0015.